Since 1999 We have seen it all!

Privacy Policy Neurocare TX PLLC

Effective Date: August 20, 2025

Who We Are. Neurocare TX PLLC (“we,” “us,” “our”) provides neurology services, including neuropathy care and EMG/nerve conduction testing at 11212 Highway 151, Plaza 2, Suite 120, San Antonio, TX 78251. Contact: (210) 990‑7979 · nervetesttoday@gmail.com.

Scope

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, scheduling channels, and intake/billing workflows. When we handle protected health information (PHI) in connection with your care, those uses are governed by our HIPAA Notice of Privacy Practices (NPP), which is available upon request at our office and controls in the event of any conflict with this Privacy Policy.

Information We Collect

• Contact & account data (e.g., name, phone, email, mailing address).
• Appointment, insurance & billing data needed to schedule visits, verify benefits, and process payments.
• Clinical intake and testing information (PHI) used for treatment, payment, and health‑care operations (see NPP).
• Website & device data on non‑PHI pages (basic analytics, error logs). We do not sell personal information.

How We Use Information

• To deliver care (including EMG/nerve conduction testing), coordinate services, and communicate with you.
• To verify insurance, process payments, manage your account, and improve our services and website.
• To maintain security and comply with law, court orders, or mandatory public‑health reporting, as applicable.

How We Share Information

• PHI may be used/disclosed for treatment, payment, and health‑care operations, with business associates under written safeguards, with your authorization, or as required by law. See the NPP for full details.
• We may share limited, non‑PHI website data with service providers who help us operate our site under confidentiality obligations.

Your Rights

• For PHI: rights to access, obtain copies, request amendments, request restrictions or confidential communications, receive an accounting of certain disclosures, and obtain a copy of our NPP at any time.
• For non‑PHI website data: while health‑care providers regulated by HIPAA are generally exempt from the Texas Data Privacy and Security Act (TDPSA) for PHI, you may still contact us about accessing, correcting, or deleting certain non‑PHI where applicable.

Data Security

We apply administrative, technical, and physical safeguards reasonably designed to protect information. No system is completely secure, but we continuously work to limit access to authorized personnel and vendors.

Retention of Medical Records (Texas)

We retain adult patient records for at least seven (7) years from the date of last treatment. For minors, we retain records until the patient turns 21, or for seven (7) years from the date of last treatment, whichever is longer. We may keep records longer if required by law or due to ongoing matters.

Cookies & Tracking

We use limited analytics on general information pages and do not use tracking technologies on forms/pages where PHI is collected.

Third‑Party Links

Our site may link to third‑party websites. Their privacy practices are separate, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted with a new effective date. Your continued use of our site or services after a change means you accept the updated policy.

Terms & Conditions

Neurocare TX PLLC

Effective Date: August 20, 2025

Acceptance of Terms

By using our website, contacting us, or receiving services from Neurocare TX PLLC, you agree to these Terms & Conditions. If you do not agree, do not use the site and contact us to discuss care alternatives.

Not Medical Advice & Emergencies

Website content is for general information only and does not create a physician‑patient relationship. It is not a substitute for professional medical advice, diagnosis, or treatment. If you are experiencing a medical emergency, call 911.

Services

We provide neurology services, including EMG/nerve conduction testing and neuropathy care. Clinical decisions are individualized; outcomes are not guaranteed. Availability of specific services may change without notice.

Appointments, Cancellations & No‑Shows

Please provide at least 24 hours’ notice to cancel or reschedule. Late cancellations or no‑shows may incur a fee that is not covered by insurance.

Billing, Insurance & Good‑Faith Estimates

• Insurance coverage is a contract between you and your insurer. You are responsible for copays, coinsurance, deductibles, and any non‑covered services.
• Uninsured/self‑pay patients are entitled to Good‑Faith Estimates upon request and prior to scheduled services, consistent with federal law. You also have federal protections against certain surprise medical bills; see official government resources for details.

Telehealth (if used)

By using telehealth, you consent to receive care via electronic communications and acknowledge limitations (e.g., internet instability, rare transmission failures). You may withdraw consent at any time by opting for in‑person care where available.

User Conduct (Website)

Do not misuse the site, attempt unauthorized access, interfere with its operation, or introduce malware. We may suspend access for violations.

Intellectual Property

All website content, trademarks, and logos are the property of Neurocare TX PLLC or our licensors and may not be used without permission.

Disclaimers & Limitation of Liability (Website)

The site is provided “as is” without warranties of any kind. To the fullest extent permitted by law, Neurocare TX PLLC will not be liable for indirect, incidental, special, or consequential damages arising from website use. These terms do not waive or limit any rights or remedies you may have under applicable medical malpractice laws.

Governing Law & Venue

These Terms are governed by the laws of the State of Texas. Venue for disputes related to the website or these Terms will be Bexar County, Texas.

Changes to Terms

We may update these Terms & Conditions at any time. Continued use after changes means you accept the updated Terms.

Refund Policy

Neurocare TX PLLC

Effective Date: August 20, 2025

Payment Timing & Methods

Payment for services is due at the time of service unless prior arrangements are made. We accept cash, major credit/debit cards, and eligible HSA/FSA cards.

Insurance & Patient Responsibility

Insurance benefits vary by plan. You are responsible for copays, coinsurance, deductibles, and any non‑covered services. Refunds related to insurance will be processed after the insurer finalizes claims and all account balances are reconciled.

Cancellations & No‑Shows

Please notify us at least 24 hours in advance if you need to cancel or reschedule. Late cancellations and no‑shows may incur a fee that is not covered by insurance.

Services Already Rendered

Because medical services are delivered by licensed professionals, fees for services already rendered are generally non‑refundable.

1. Prepaid Plans or Packages (if offered)
2. You may request a prorated refund for unused sessions. Completed sessions are deducted at the standard per‑session rate (not the discounted package rate).
3. An administrative fee of up to 10% may apply to cover processing costs where permitted by law.

Overpayments & Billing Corrections

Verified overpayments or billing errors will be credited to your account or refunded once all claims are finalized and any outstanding balances are resolved. Approved refunds are typically processed within 30 business days to the original form of payment when possible; otherwise, a check may be issued.

Products & Supplies (if applicable)

Unopened, unused medical supplies in original packaging may be returned within 14 days with proof of purchase, unless restricted by hygiene or regulatory rules. Custom or used items are not returnable.

How to Request a Refund

Contact our billing team at (210) 990‑7979 or nervetesttoday@gmail.com. We may request documentation to evaluate your request. We strive to resolve concerns promptly and fairly.